Refund & Cancellation Policy

We stand by our commitment to transparency. Once a test has been performed or if DNA kits or supplies have been shipped, refunds are not available. Appointments can be canceled up to 24 hours before the scheduled time, but no refunds will be issued. If you cancel on the day of service, a $50 administrative service fee will apply.

If a sample recollection is required and the participant is unable or unwilling to comply, no refund will be issued, but the test can be rescheduled. Estimated test completion times are discussed during scheduling and confirmed at the time of testing. While we strive to deliver results on time, occasional delays may occur. Once testing has begun, refunds will not be provided under any circumstances.

If you have any questions about our policy, please reach out.